Warning: We have found online reviews which state that Therealreal has sold or offered for sale fake designer bags. If this is your boutique you can request to get verified and we will investigate complaints made against you.
The RealReal is a leader in the luxury consignment industry. They sell a large variety of items on consignment including luxury handbags, watches and even fine art. The handbags sold by The RealReal include Hermès, Chanel and many other brands. They guarantee that all products sold on their website are completely authentic by having them authenticated by their team of experts beforehand.
When selling your luxury items on consignment with The RealReal, you will receive up to 70% of the sale price; The RealReal gets the remainder of the profits. They mention on their website that most products are sold within the first 3 days, however they do not make any guarantees of this. White glove pickup of the products is available in 16 U.S. cities and free FedEx pack and ship services are also available.
The RealReal offers First Look memberships, which allows you to be among the first to see upcoming products and sale prices before they are listed on the site. The RealReal considers all handbags as final sales, which means that no returns are possible.
26 complaints were filed with the BBB against The RealReal in the past 3 years, with most of them being related to products, services or warranty issues. Several complaints of fake items being sold have been reported. Many people have also reported The RealReal losing their products when sending them in for consignment, only to find them listed for sale on the site a few days later.